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How can we be of assistance?
Our guides cover most inquiries.
Broadband
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WiFi not living up to expectations? We can help!
4 easy steps:
- Download our troubleshooting app Ownit Fixit
- Stand in the area you are experiencing issues, next to your router if you are experiencing general issues
- Start the app and start the test. This should only take a few minutes!
- Follow the next steps in the app.
The app should tell you if there are any adjustments you can make at home or if you need to contact us for more help. Your test results are saved with us for a limited time if you would like us to take a look.
Get started with Fixit
Getting started with Ownit Fixit is easy! Just go to your phones App Store or Play Store with the links below:
App Store (iOS iPhone)
Play Store (Android)
...or search for "Ownit Fixit"
Examples of what you can adjust yourself:
- Change your WiFis wireless channel
- Change your network name (SSID)
- Change your WiFi password
These changes can be done via My Pages if you have a router from us!
Sometimes you may get the answer that there are no issues found, even if the connection isn't what you expected. You are welcome to give us a call and to give us the code in the app so we can double-check or explain the limitations a WiFi connection has. The issues could be due to the household itself, depending on floor plan and neighbouring WiFi networks. In these circumstances, the best solution tends to be purchasing a WiFi extender or a Mesh system with 5GHz support. If you would like more info, please check our WiFi guide!